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Shipping & Delivery Policy

Thank you for visiting and shopping at ZIQUES Exclusive. The following terms and conditions constitute our official Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays).
Once your order is processed, tailored, and packed through our quality control standards, you will receive an email notification containing your official tracking information.
If we experience a high volume of orders or temporary production delays, processing times may be slightly extended. In such events, we will notify you promptly via email.

2. Shipping Rates & Delivery Estimates

We ship worldwide using premium express courier services (including DHL Express, FedEx, and UPS) to ensure prompt and secure delivery.

Destination	Estimated Delivery Time	Shipping Cost
United States & Canada	3 – 5 Business Days	Calculated at checkout / Free on eligible orders
United Kingdom & Europe	2 – 4 Business Days	Calculated at checkout / Free on eligible orders
Rest of the World	4 – 8 Business Days	Calculated at checkout

Delivery delays can occasionally occur due to international customs clearance or adverse weather conditions beyond our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has dispatched, containing your active tracking number(s). Tracking details are updated and traceable within 24 hours of dispatch.

4. Customs, Duties, and Taxes (International Orders)

ZIQUES Exclusive is not responsible for any customs and taxes applied to your order upon arrival at your destination country.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, duties, local VAT, and import taxes).

5. Damages & Lost Shipments

If your order arrives damaged, or if an item is lost in transit, please save all packaging materials and damaged goods, and contact our customer support team immediately at support@ziquess.com with your order number and photos of the damage. We will work swiftly to issue a replacement or initiate a courier claim.

6. Contact Information

For any questions or inquiries regarding your shipment, please reach out to us:

Brand / Store: ZIQUES/ZIQUES Exclusive
Operating Entity: HIBOS LLC
Customer Support Email: osmanbaver@ziquess.com
Registered Address: 1209 Mountain Road PL NE Ste N, Albuquerque, NM 87110, United States